Refund & Cancellation Policy

This policy applies to digital services purchased through smmfame.store under the SMM Fame brand, operated by GrowNex Ventures. It explains when an order may be cancelled and when a refund, partial refund, refill, redelivery, store credit, or another appropriate remedy may be considered.

This policy forms part of the Terms & Conditions. Product-specific Campaign terms may add eligibility conditions, but they do not remove rights that cannot legally be excluded.

SMM Fame supplies digitally delivered services. No physical product is shipped. Processing begins only after the selected payment method confirms a successful payment and any required order or target review is completed.

Because digital fulfilment may begin quickly and may involve non-reversible processing, cancellation and refund eligibility depends on the actual order stage at the time the request is received.

Submit a cancellation request as soon as possible. A cancellation may be approved where payment has been confirmed but the order has not entered review, processing, fulfilment, or another non-reversible stage.

Submitting a request does not itself cancel the order. SMM Fame must first verify the payment, order status, target, and whether fulfilment activity has started.

Once review, processing, provider submission, delivery, or another fulfilment step has started, cancellation is normally unavailable. Changes to the submitted target, quantity, or service are not guaranteed after this point.

An exceptional review may be offered for any clearly undelivered remainder, but the completed or committed portion of a digital service is not automatically refundable.

A full refund may be considered where a duplicate payment is confirmed, payment was captured but no valid order was created, SMM Fame is completely unable to provide the purchased service, a pre-processing cancellation is approved, or SMM Fame rejects the order because of a verified pricing or technical error.

Eligibility is assessed using the payment record, order status, delivery history, Campaign terms, communications, and applicable law.

Completed or substantially fulfilled Campaigns, normal delivery variation, customer-provided incorrect targets, targets made private, deleted, restricted, renamed, or inaccessible, overlapping services, activity manually removed by the customer, or a change of preference after processing starts are generally not refundable.

Changes caused by a social platform, including metric adjustments, moderation, algorithm changes, account activity, or natural fluctuation, do not automatically create refund eligibility where the purchased digital service was provided according to the relevant Campaign terms.

Partial delivery does not automatically qualify for a full refund. Depending on the delivered portion, service conditions, and available records, SMM Fame may complete the remaining delivery, provide an eligible refill or redelivery, issue a proportionate refund, offer store credit with the customer’s agreement, or provide another reasonable resolution.

The chosen remedy will reflect the actual unfulfilled portion and any product-specific support terms.

Refill or replacement support applies only when included on the relevant Campaign page and when all stated eligibility conditions remain satisfied. A refill period is not a guarantee of permanent results and does not create an automatic right to a cash refund.

Where an eligible refill is available, the refill process may be used before refund eligibility is assessed. If an approved refill cannot be completed, the remaining issue may be reviewed separately.

If the same intended purchase is charged more than once, contact SMM Fame promptly with the order reference and relevant payment references. Confirmed duplicate amounts are normally returned through the original payment method.

A duplicate WooCommerce order or repeated checkout attempt is not automatically treated as a separate valid purchase unless the customer clearly intended and authorized both transactions.

An order marked Failed or Declined is not processed as a successful paid order. Pending payment means settlement has not yet been confirmed and does not prove that SMM Fame received the funds.

Before retrying a payment, check the bank, card, wallet, or payment-provider status to reduce the risk of a duplicate charge. A debited but unconfirmed payment may require bank or payment-provider reconciliation before an order or refund can be resolved.

Email contact@smmfame.store with the SMMF order reference, exact billing email, submitted public target, payment reference when relevant, reason for the request, and any useful screenshot or evidence.

Never send social-media passwords, OTPs, UPI PINs, card PINs, CVVs, or banking passwords. SMM Fame does not need these credentials to review a cancellation, delivery issue, or refund request.

Cancellation, refund, or delivery-issue requests should be submitted promptly and, where applicable, within 7 days of the relevant issue becoming known. A product-specific refill or support period may be shorter or longer and will be stated on the relevant Campaign page.

This is not a blanket seven-day, no-questions-asked return right. Eligibility still depends on the digital-service stage, the reason for the request, the order records, and applicable law.

Complete requests are normally reviewed within 3–5 business days. Payment reconciliation, provider verification, suspected fraud, incomplete information, or complex delivery records may require additional time.

A review acknowledgement or open investigation does not mean that a refund has already been approved.

Approved refunds are normally initiated within 5–7 business days after approval. Once initiated, the customer’s bank, card issuer, wallet, or payment provider may require additional time to display the credit.

Review time, SMM Fame’s refund-initiation time, and the payment provider’s posting time are separate stages.

Approved refunds are normally returned to the original payment method, original payer, and original transaction currency, subject to payment-provider rules and technical availability.

An alternative method may be considered only where the original route is unavailable and any required identity, ownership, and payment verification has been completed.

International-transaction charges, card or wallet fees, currency-conversion differences, exchange-rate movements, and other charges applied independently by a bank or payment provider are outside SMM Fame’s control and may not be refundable.

Nothing in this section overrides a refund or fee remedy that is mandatory under applicable law.

Customers are encouraged to contact SMM Fame first so the order and payment records can be reviewed. This does not remove any legitimate dispute right available through a bank, card issuer, wallet, payment provider, or applicable law.

Knowingly false, duplicate, abusive, or fraudulent disputes may lead to order review, account restriction, or suspension. Relevant order, delivery, payment, and communication records may be shared with the payment provider where reasonably necessary to respond to a dispute.

A refund may be delayed, restricted, or denied where unauthorized payment, forged evidence, account misuse, duplicate recovery attempts, false representations, or another form of fraud or abuse is reasonably suspected.

SMM Fame may request proportionate information needed to verify the payer, transaction, order, or claim and may retain relevant records where required for security, accounting, dispute handling, or legal compliance.

Nothing in this policy limits consumer or payment rights that cannot legally be excluded or restricted. Where applicable law provides a mandatory remedy, that law takes priority over conflicting policy wording.

Any discretionary remedy offered under this policy is in addition to, and does not replace, mandatory legal rights.

SMM Fame is operated by GrowNex Ventures. Refund and cancellation requests should be sent to contact@smmfame.store with the relevant SMMF order reference.

Public support phone: +91 97117 35450. Support hours: Monday–Saturday, 10:00 AM–7:00 PM IST. Complete requests are normally acknowledged and reviewed on business days.